Booking, cancellation and conduct

Booking

Classes, appointments and events are booked online in advance and paid for at the time of booking. When you start to pay, the places in your basket are held for 30 minutes. A treatment time is held for 15 minutes while you fill in the form, and for 30 once you go to pay. There are two things that work differently.

The weekly meditation class at Barnham Broom Village Hall is the one you can come to without booking. Cash on the night is always welcome, so you are able to come along and see how it feels before taking a set of six. Every other class has a limited number of places, and booking is the only way to be sure of one.

A treatment is paid for when you book it, by card, with credit for treatments, or with a gift card that Ania has unlocked for treatments. It can be paid for in person on the day only if we have arranged that beforehand.

Classes are for adults, and when you book one you are asked to confirm that you are 18 or over. If it is your first yoga class, you will be sent a private link to a short set of health questions, which you are expected to complete before you come.

Some classes are kept for regular students. They show as full to everybody else, and you can join the waiting list for them (see Waiting lists below).

Keeping your card details

Your card details are only kept if you ask us to keep them. When you pay there is a box you can tick, and it starts empty. Leave it as it is and nothing about your card is remembered.

If you do tick it, your card details are held by Stripe, who take the payment. We keep a reference to them and never the number, and the number does not pass through this website at any point.

Card details we hold are only ever offered back to you when you are signed in to your space on the website, because that is the only way we can be sure it is you. Nothing is ever charged unless you choose them yourself and press the button. You can take them off your record whenever you like, under Your details in your space on the website.

Cancellation: classes

This covers the group yoga classes, the meditation classes and workshops, and the Women's Circle.

You do not have to book the weekly meditation class at Barnham Broom Village Hall, and cash on the night is always welcome. You can book it, in sixes or alongside the Monday yoga class, and if you have, what follows applies to those in the same way.

Cancellation by you

A class is not refundable once it is booked. What you can do instead is move it, and how far you can move it depends on whether you booked the class on its own or as part of a set of six.

A place booked for somebody else works a little differently: it cannot be cancelled, and only the person who booked it can move it. See “Booking a place for somebody else” below.

A class booked on its own

More than 24 hours before it starts, you can move it to another class of the same kind, at the same price or less, as long as there is a space. A yoga class moves to a yoga class, a meditation class to a meditation class, a workshop to a workshop, and the Women’s Circle to the Women’s Circle. An online class moves to another online class, and an in-person class to another in-person class. The new class can be up to 120 days ahead, and you can move a class more than once, so long as each move is more than 24 hours before the class you are leaving. Inside 24 hours a single class cannot be moved or cancelled. If something exceptional has happened, please tell Ania as soon as you can. She may be able to help, though she cannot promise it. If the class is online, you are sent the recording whether or not you make it.

A class in a set of six

What a set is. Six yoga classes chosen together in one basket cost the price of five: the cheapest of the six is free. Only yoga classes count towards a set. Meditation workshops, the Women’s Circle, treatments and retreats do not.

A set belongs to one person. A set of six is there to commit you to coming, so it cannot be shared or split between people, and none of its classes can be given to somebody you bring. If two of you would like a set, you each book your own. If you share a sign-in with somebody in your household, you can each book your own set of six.

Online and in-person classes do not mix. A set is six in-person classes or six online ones, not a combination of the two. They are different prices and, honestly, quite different experiences, so they are kept separate. A set of six online classes runs six weeks together, with no gaps (a week when the studio is shut all week does not break it), and online classes in a set are not moved. That sounds firmer than it is: you are sent the recording whether or not you make it on the day, so a week you cannot be there is not a week you lose.

More than 24 hours before, you can move a class to the same class another week, or to a different class at any of our venues. It needs to stay inside the eight weeks your set runs for, which means that if you booked six weeks running you have up to two weeks after your last class to take it. A week when the studio is shut does not count against you. If your six do not fall inside eight weeks, they are priced as six single classes.

Inside 24 hours, a class in a set cannot be moved, in the same way as a class booked on its own. If something exceptional has happened, please tell Ania as soon as you can. She may be able to help, though she cannot promise it.

Which classes you can move to. Not all our classes are the same price, so here is the plain-English version: you can move to a class at the price most of your six are at, or to anything cheaper. If most of your six are £10 classes, you can move between those. If most of them are £11 classes, then the odd cheaper one can come up to an £11 class at no extra cost. If your six are split evenly between two prices, the lower one applies.

Both depend on there being a space in the class you are moving to.

Cancellation by Blossom Yoga

If Ania cancels a class, everybody booked on it is moved to the next running of that class if there is room. Anybody who does not fit gets their money back, to the card they paid with, or as credit if they paid by hand. A class in a set of six goes back onto your set, and no money moves.

Booking a place for somebody else

You can book a class for a friend or a member of your family and pay for it yourself. This is what happens, and what is fixed once it is done.

What we need from you. You can bring up to seven people. Each person you bring needs their own name, email address and mobile number, and you confirm that they are over 18. They get their own confirmation and their own reminders, so they hear from us directly. If a class asks health questions, those go to them and not to you, and you never see what they answer.

Sets of six. A set of six, or the six-for-£10 meditation pack, is for one person and is never shared, so it cannot be booked for somebody you bring. Each person you bring is booked one class at a time, at that class's own price, with no free class. If two of you would like a set, you each book your own. If you share a sign-in with somebody in your household, you can each book your own set of six.

If the class is 48 hours or more away. Their place is held for them and we write to them as soon as you pay. They have until 44 hours before the class, or 24 hours after you pay, whichever comes first, to say yes. We say the exact day and time in the letter, and beside their name when you pay.

If the class is less than 48 hours away. They have 12 hours from the moment you pay, and never later than an hour before the class.

If the class is less than two hours away. There is not time to ask. They are booked as soon as you pay, and we write to tell them. You can add somebody right up to the moment the class starts.

If you tell us they know and are happy. They are booked at once without being asked, and the place cannot be cancelled. A friend can also tell us they are happy for you to book them in without asking in future, and can take that back whenever they like.

Reminders. We remind them once ourselves, and you can nudge them again every 12 hours. Reminders are only sent between 7am and 9pm.

If they say no, or do not answer in time. The place goes back to the class. The money for it is not refunded: it is kept as credit on your account, for the same kind of booking (see Credit below), and it is offered to you the next time you book that kind. The same applies if we cannot add them to a class (for example, they already have a place in it). We write to tell you, and we do not say why.

Once a class place is booked for somebody else, it cannot be cancelled. That is true for them and for you, whether they said yes or were booked straight away because the class was so close. You can move it, as long as it is more than 24 hours before the class. Your friend is asked whether the new class suits them, and if they say no or do not answer, they keep the place they have. They cannot move it themselves. A place nobody takes up does not stay booked, which is why it becomes credit instead. A retreat place is the exception: it keeps the retreat terms below, and the person who paid can change it under them.

Waiting lists

When a class is full, you can join its waiting list by pressing the link in the email we send you. Places are offered in the order people joined.

When somebody cancels a class that has a waiting list, Ania has the place for an hour first. After that it is offered to the first person on the list, and an hour later to the next as well, and so on. Whoever pays first has the place.

If you take an offered place for one class, you stay on the list, at the front for the next time. If you become a regular in a class, you come off its list. You can leave a waiting list at any time, from the link in any of its emails.

For a retreat there are two lists: a select list of people Ania has chosen, and a list of people who asked to be told, or who deferred a place. You can leave either from The Root.

Credit

Credit is money we hold against your name instead of paying it back to your card. It is not a gift card.

Credit can only be used for the same kind of booking it came from. Credit for classes is used on classes. Credit for events (the meditation workshops and the Women’s Circle) is used on events. Credit for retreats is used only on retreats. Credit for treatments is used only on treatments. So if Ania gives you credit because you were ill and could not come to a retreat, it goes towards another retreat, and it cannot be used to pay for yoga classes.

When you next book while signed in, the checkout offers any credit that fits what you are booking, and you can leave it unticked if you would rather not use it. If you are booking more than one kind of thing together, all of your credit that fits is used, each kind only up to the cost of its own kind of booking.

Credit is made when a place you booked for somebody else is not taken up, when you defer a retreat place (see the retreat terms below), when you cancel a treatment less than a week ahead (see below), when money you paid by hand is returned as credit, and when Ania chooses to give you credit herself. For example, if you were ill and could not come to a retreat, she may hold some or all of what you paid as credit for another retreat. A retreat has costs that cannot be undone, so it may be less than you paid.

Credit does not expire. A gift card and credit are not used together in one checkout.

Cancellation: one-to-one appointments

This covers treatments and one-to-one yoga, both of which are time set aside for you alone.

Cancellation by you

If you cancel more than a week before the scheduled start time, you are refunded in full. From a week before down to 48 hours before, the payment is not refunded: you can move the appointment to another time, or, if you cancel it, the money is held as credit for treatments, which can only be used on a treatment. Within 48 hours of the appointment it cannot be cancelled or moved online, and nothing is refunded. If something exceptional has happened, please tell Ania, as set out below.

Rescheduling by you

You may reschedule a one-to-one appointment up to 48 hours before the scheduled start time, and there is no charge to move it to another available time. Within 48 hours of your appointment, please contact Ania directly to change it, which we can usually help with in exceptional circumstances such as illness.

Cancellation by Blossom Yoga

If Ania cannot make an appointment, it is moved to the next available time, and you are told. If that time does not suit you, you can choose another, or have your money back.

Cancellation: retreats and day events

Retreats and day events involve significant preparation and advance venue commitment. The following terms apply.

Booking

Full payment is required at the time of booking to secure your place. There is no deposit and no balance to pay later. A retreat is arranged a long way ahead: the venue is held, the catering is confirmed and the materials are ordered well before the day itself. So how much can come back to you if you cancel depends on how much of that has already been committed, which is what the three periods below describe. A refund is not your only option, though, and the alternatives are set out underneath them.

Cancellation by you

• 60 days or more before: you are entitled to a refund of the amount you paid, less an administration fee of 10%. That fee covers the costs that fall due as soon as a place is arranged, such as the venue and the catering.
• 30 to 59 days before: you are entitled to a refund of 50% of the amount you paid. By this point the venue hire, the food and the materials are largely committed, which is what the other half covers.
• Fewer than 30 days before: no refund can be issued, because by then it has all been paid for.

If you paid by cash or bank transfer, a refund under these periods is handed back to you by Ania. A card payment taken in person on SumUp goes back through SumUp. Inside 30 days nothing can be changed online. If something serious has happened, please talk to Ania, who decides case by case what can be done.

There are three other things you can do instead, and all are worth knowing about before you ask for a refund.

• Move to a future retreat. If you would rather come another time than have your money back, you can move the full amount you paid onto a future retreat that costs no more than you paid, with nothing deducted. That can be done once, and up to 30 days before the day. If you then cancel the moved place, it cannot return more than it would have on the day you moved it, and the three periods above are counted from the date of the retreat you moved to. A place moved from the 50% period stays at 50% at best, however far off the new retreat is. A place moved from the 60-days-or-more period can still return the amount less the 10% fee while the new retreat is 60 or more days away, then 50%, then nothing from 30 days before. If something serious means you need to move a second time, please talk to Ania.
• Defer. Instead of moving, you can keep the whole amount you paid as retreat credit, to use on any future retreat. That can be done once, and up to 30 days before the day. If the retreat you choose later costs more, you pay the difference at checkout.
• Pass your place to somebody else. Instead of cancelling, you can ask Ania to pass your place to somebody else, as long as the new person agrees. Ania arranges it, up to 10 days before the retreat. If something serious has happened and you genuinely cannot come, please talk to Ania, who may still be able to help after that, though she cannot promise it. Anyone stepping in that late should know that the kitchen may not be able to meet particular dietary needs at such short notice. Once a place has been passed on, it cannot be refunded: what was paid stays with the place, and any arrangement about money is between you and the person who takes it.

Please tell Ania as soon as you know, whichever of these applies. If you are passing your place to somebody else, tell her straight away, so that the transfer can be made and the new name registered in time. Anybody who has not been registered will not be able to join us on the day.

Cancellation by Blossom Yoga

If a retreat or day event is cancelled by Blossom Yoga for any reason, you will receive a full refund of everything you have paid, with no administration fee deducted, or the option to move your booking to a future event.

UK consumer rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a booking for a retreat, which is a leisure activity on a specific date, is not subject to the standard 14-day cooling-off period. The cancellation terms above apply from the point of booking confirmation.

Gift cards

A gift card can be for any whole number of pounds from £20 to £500. It does not expire, and it can be sent straight away or on a day you choose up to a year ahead, with a message. It can be spent on classes, events and retreats. A treatment can be paid for with a gift card only if Ania has unlocked that card for treatments. If a booking costs less than the card holds, what is left stays on the card.

A gift card that has been bought is not refundable. If a bank disputes the payment that bought a gift card, the card is stopped at once.

If you cancel something you paid for with a gift card and the terms above give you a refund, it goes back to your card first and then onto the gift card, so the value is not lost.

When money goes back

When money goes back to you, it goes to the card it came from. A card payment taken in person on SumUp goes back through SumUp. Money you paid by hand, in cash or by bank transfer, is held as credit or handed back to you by Ania.

Conduct: yoga classes

Blossom Yoga classes are welcoming and inclusive. To keep them that way for everyone:

• Please arrive on time. Once a class has begun, late arrivals may not be admitted.
• Respect the personal space of others and help maintain a quiet environment during practice.
• Show consideration towards fellow participants and the teacher throughout.
• Disruptive or inappropriate behaviour will result in immediate removal from the class without refund. Future attendance may be declined at Ania’s discretion.

Conduct: treatments

Before your appointment

Before your first treatment, and again if it has been more than a year since you were last seen, Ania will send you a private link to a short set of health questions, so the session can be planned safely around you. Filling it in before you arrive means your appointment is all treatment. If you would rather not, that is completely fine, and Ania will go through the same questions with you in person instead.

Timing

Your booked appointment time includes any time needed to settle in and dress afterwards. If you arrive late, the treatment will be shortened accordingly so that the schedule for other clients is not affected.

Professional standards

Treatments are for adults. When you book one you are asked to confirm that you are 18 or over. All treatments are carried out by a fully qualified, insured therapist, and you are always modestly covered during treatment.

Any inappropriate behaviour, including sexual references or misconduct of any kind, will result in the immediate termination of the session without refund. Future bookings will not be accepted.

Questions

If you have a question about any of these policies, please get in touch before booking.

Ania Chard, Blossom Yoga
info@blossom.yoga
01603 857337